Privacy and Cookie Policy

Privacy Statement

Introduction

Protecting the personal data of visitors to our website and customers is of great importance to MoreStorage B.V. and is considered a responsibility. Your personal data will be handled and secured with the utmost care and confidentiality.

Data Controller

MoreStorage B.V. is designated as the data controller for data processing under the General Data Protection Regulation and is located at Goudstraat 65, 2718 RD Zoetermeer. MoreStorage B.V. can be reached at phone number 079-8200385 or via email info@morestorage.nl.

This privacy policy applies to all data processing carried out by MoreStorage B.V. and for all websites managed by it. The data protection officer of MoreStorage B.V. is Mr. Patrick van den Hoogen, reachable via email info@morestorage.nl or 079-8200385.

For what purposes and on what basis do we process your data

MoreStorage B.V. collects and processes your personal data for the following purposes:

1. To inform you about new products, services, and promotions from MoreStorage B.V. via email. We will only do this if you have given prior consent for the use of your email address.
2. To handle inquiries, requests for quotes, or to address complaints. This can be done via the website, in writing, by phone, or by email. MoreStorage B.V. is entitled to do this in the context of the pre-contractual phase.
3. For the execution of the agreement you enter into with us.
4. When you contact us with questions, comments, complaints, or to invoke one of your rights. This can be by phone, but also includes contacting us via email or social media, filling out the contact form, participating in surveys and/or research, or signing up for our (email) newsletter.
5. To comply with the legal tax obligations that apply to MoreStorage B.V.
6. For the development of new products and services specifically aimed at our services.
7. For calculating and recording financial data resulting from the agreement made with you.
8. Additionally, MoreStorage B.V. is entitled to inform you about new products and services based on a legitimate interest, taking into account your preferences based on purchased or availed products and/or services, and your interests based on the use of our (mobile) website (including any used apps) recorded with your consent. MoreStorage B.V. can also do this through campaigns on social media.
9. For internal analysis and conducting research for the development and improvement of products and services.

About whom do we process personal data

MoreStorage B.V. processes the personal data of (former) customers, prospects, visitors to our website, and other stakeholders and interested parties.

Who receives the data

MoreStorage B.V. only provides the data to parties involved in the execution of the agreement between you and our organization. Agreements have been made with all these parties specifying which activities may be carried out on behalf of and under the authority and instruction of MoreStorage B.V. These parties may not process or use the data for their own or other purposes.

Furthermore, we will never rent, sell, or otherwise provide your data to third parties for commercial purposes.

Email

If you wish to be kept informed by MoreStorage B.V. about new products, services, and promotions, you can sign up for our newsletter. When you have given consent to receive our newsletter, we will send it to you. You can always withdraw this consent by using the unsubscribe link in our email newsletter or by sending an email to info@morestorage.nl with the subject "unsubscribe newsletter."

How long do we retain your data

MoreStorage B.V. applies the following retention periods:

• Contact details: 3 years after the end of the agreement or last contact moment.
• Financial data: 7 years in accordance with the legally applicable period.
• Transaction data: 5 years, including purchased products and services.
• Information requests, complaints: 3 years after handling your request or complaint.
• Blocking of your data: as long as legally prescribed to comply with your request for blocking.
• Security

MoreStorage B.V. has taken appropriate technical and organizational measures to secure your data and to prevent unauthorized access to your personal data. These measures are regularly evaluated, adjusted, and updated by MoreStorage B.V. as necessary.

Access to your data is arranged so that only authorized employees of MoreStorage B.V. have access to your data to the extent necessary for the performance of their duties.

Our website is secured in such a way that personal data you enter on our website is transmitted to our organization via a secure connection.

Your rights

Everyone whose personal data is processed by MoreStorage B.V. has the right to request access to their personal data. If it turns out that your data is factually incorrect, you can have this data corrected. You also have the right to data portability. This means that the data our organization processes based on your consent or the agreement can be transferred to another data controller. If you wish to have your data completely deleted, you can notify our organization. We will then delete your data from the moment there are no outstanding (financial) obligations.

If you wish to invoke one of your rights, you can do so by sending an email to info@morestorage.nl with the subject "access," "correction," "deletion," or "data portability." MoreStorage B.V. will ensure that your request is processed within the legally established timeframe.

Blocking your data for marketing

If you do not wish to be informed by MoreStorage B.V. about relevant products and services or promotions at all, you can notify us by sending an email to info@morestorage.nl with the subject "Blocking." We will then block your contact details so that you will no longer be approached by our organization.

Social Media

Our organization is happy to engage in dialogue with customers, interested parties, and visitors to the website via the web and (own) social media channels about our organization, services, and activities. The goal is to provide useful and relevant information and/or to answer questions that are made known via social media. We monitor the internet and social media channels, such as Facebook, Twitter, and blogs. We strive to follow feeds on these channels, participate in them, and/or proactively respond to individual, relevant comments and answer questions. We expressly reserve the right not to respond to every question or comment. No rights can be derived from whether or not we respond substantively. It may occur that when participating in feeds and answering questions or responding to comments, we will record (personal) data. These will, of course, be processed in accordance with this privacy statement. We are not responsible for the handling of personal data by other participants in social media channels or the content on their social media channels. If you have questions or comments, please contact us at info@morestorage.nl.

Cookies

Use of cookies

MoreStorage B.V. uses cookies when offering its services on the website. This is a small simple file with data that is either read or stored on the hard drive of your computer, laptop, tablet, or smartphone, or is in the session of your browser.

Our organization uses Analytics (Google) to gain insight into how visitors reach our website and how the website is used. In this regard, cookies are placed via our website. The information collected by Google is anonymized as much as possible without your IP address being transmitted. The information is transferred to and by Google and stored on servers in the United States. Google may provide that information to third parties if Google is legally obliged to do so.

The cookies set by Google Analytics are as follows:

• A cookie that assigns an ID to your browser. This ID is used to calculate unique page visits, but no personal data is linked to it. Since the ID does not need to change often, it has a duration of 2 years (_utma).
• A cookie that indicates the user's session. For example, if you visit the website in the morning at 9 AM until 10 AM, that is one session. When you visit the website again in the afternoon at 3 PM, that is a new session (_utmc). Because you can pause in between before a new session starts, this cookie lasts for 30 minutes (_utmb). A cookie also keeps track of where you came from. This cookie is updated per page view and has a duration of 6 months (_utmz).
• Finally, a cookie is placed to slow down the request rate. This cookie has a duration of 10 minutes (_utmt).

Deleting cookies

Of course, you can always delete the cookies that are placed on your computer, laptop, or smartphone. The way cookies can be deleted depends on the internet browser you are using (Internet Explorer, Firefox, Chrome, Safari, etc.). Please consult your internet browser for instructions on how to delete cookies.