Return processing as it should be

Fast and smooth return logistics

We process and ship your orders quickly, and that includes your returns. Because good returns processing also helps you keep your customers happy. If you resolve issues quickly and effectively, customers will be more likely to place repeat orders with you.

We receive the returns, check their condition and add them to your stock in good condition.

Are you focused on purchasing and sales? Then we take care of the rest.

This is how our return processing fulfilment works:

1. You report your return notifications through our Warehouse Management System (WMS). From refusals and defects to orders that were not satisfactory.
    
2. We receive the returns and process them within 24 hours in the WMS.
    
3. We will inform you of the reason for the return shipment and the condition in which your return was received.
    
4. Do you have any special return requests? Such as return forms, extra quality checks, and packing requirements? Then you can also indicate them in the WMS.
    
5. If everything is in order, you can proceed with the possible financial settlement of your returns.
    
6. You will continuously receive insight from us into the orders that have been returned to us.
    
7. We check the goods that are in their original condition and, upon approval, put them back in stock to be sold again. That completes your fulfilment!